Online Casino Won’t Pay? Here’s What To Do

29 May 2023 < 1 minute to read
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When an online casino won’t pay you, here’s what to do. It’s easy to get that feeling of despair. No matter what you do the gambling site refuses to pay your casino winnings.

From time-to-time players experience withdrawal problems at online casinos. So, why is the casino holding back your money?

Follow these expert gambling tips next time you encounter a problem withdrawing your money out of the casino.

How To Get A Online Casino To Pay

Online Casino Won’t Pay? Here’s What to Do

5 Common Online Casino Withdrawal Problems

Unscrupulous players are the reason why online casinos make players jump through many hoops to withdraw their money.

Here are some of the reasons why the online casino is holding your winnings back:

How To Avoid Casino Payout Problems

Step 01

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You Didn't Email Your Verification Documents

Once you request a withdrawal for the first time. The USA casino will prompt you for the following documents:

  • A copy of your passport, ID, or driver’s license.
  • A bank statement and a utility bill with your name and address on them.

Certain jurisdictions will request that players email them their verification documents the moment they sign up.

Step 02

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You Did Not Read the Bonus Terms

There are players that refuse to read the bonus terms.

Common bonus terms are the wagering requirements. The maximum permissible bet per spin if you play online slots.

Lastly, the game’s contribution. Slots usually count 100% towards the bonus wagering.

Finally, only one person per household can claim a bonus.

Violating any of the aforementioned terms will result in non-payment.

Step 03

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Duplicate Accounts

The reason why some players register more than one account is to claim as many bonuses as possible.

If you do that, the casino will ban you.

Step 04

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Fine Print Attached to Withdrawals

Eighty percent of all the problems that stem from withdrawals are from players who don’t read the fine print.

Before you sign up at a new US online casino read its terms and conditions.

Especially, the wagering requirements attached to a bonus.

Step 05

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Don't Use a VPN

Online casinos prohibit players from certain countries to gamble at their sites.

As a result, they’ll use a VPN to mask their IP address.

If you gave the online casino the wrong address and it does not correspond with the address you’ve given them. It’s over! The casino will ban you from their site.

Online gambling sites don’t like it if you use a VPN.

If they suspect that you are using one they’ll investigate your account.

How Do Casinos Online Withdrawals Work?

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When it comes to instant withdrawals online casinos are strict.

They impose rules with regard to their withdrawal to protect both the casino and the player.

When you withdraw your money, this is what goes on at the online casino:

1. Requesting a Withdrawal at the Casino

To withdraw your money, visit the online casino’s Banking or Cashier section.

Select “withdraw” and key in the amount of money you want to withdraw.

Only a handful of online US casinos like Wild Casino clear withdrawals within the hour.

On the condition, that you use a cryptocurrency like Bitcoin.

Unlike Bitcoin, credit card withdrawals take a few hours and they’re not always available to Americans.

Besides, credit card payments like Visa can take a few days.

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2. Online Casino Confirms Your Payment

The moment the online casino receives your request it marks it as “pending“.

The casino will notify you through email that it is busy reviewing your withdrawal request.

Keep in mind, it takes a few days before the casino’s financial department pays you.

The casino’s security department steps in. It checks if you emailed the casino the right verification documents.

Moreover, they check if you played within the ambit of the online casino’s terms and conditions.

They may request additional documents to see if you’re the right person.

Another reason why online casinos verify player accounts is to combat money laundering and terrorism.

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3. The Casino Clears Your Payment

The casino transfers the money you’ve won to your account.

The institution to which the online casino transferred your money must follow its own protocol.

The payment method you’ve picked determines how long it takes before you receive your money.

Checks on the other hand take 15 to 20 days.

US players that want their money fast should use cryptocurrencies like Bitcoin.

Play at Wild Casino for Quick Withdrawals

If there is one US online casino where players won’t experience any withdrawal problems, it’s Wild Casino.

The gambling site accepts Visa, Checks, and Bitcoin as deposit and withdrawal options. On top of that, first-time US players receive a welcome bonus worth $5,000.

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Tips to Speed Up Withdrawals

The most important tip is to play at a legit online casino with a license that clears withdrawals fast. Read the fine print carefully before you deposit money at the online gambling site.

Since there are many bogus casinos online that patrol the virtual highway. Pick an online casino that is legit.

Provide the right documents, if you don’t the online casino won’t pay you. Or you will experience withdrawal problems, and you don’t want that.

Online casinos offer excellent bonuses to new and to returning depositors. The mistake bonus players still make is that they don’t read the bonus terms.

So, before you register a new account at an online casino that welcomes Americans. Always read the terms and conditions attached to the bonus.

What to Do If the Online Casino Refuses to Pay You?

Contact the casino’s customer support through email. Ask them why the online casino hasn’t paid you yet.

They’ll investigate your account and notify you if there was any discrepancy on your part. Or if they still need some outstanding documents.

If the casino still refuses to pay, contact the casino manager and explain the situation to him or her.

US players can file a complaint at the Curacao Commission:

  • Send them an email at [email protected]
  • Mail them a letter to: PO box 840, Willemstad, Curacao, Bonaire, Sint Eustatius, and Saba

Still no joy? Online casinos sometimes have representatives at third-party watchdog sites who assist in the case of non-payment. They carefully monitor those sites, and they usually respond quickly.

No site likes negative press. However, make sure you did not violate any of the casino’s terms before you go that route.

Play at Legit Online Casinos to Avoid Payout Problems

If you want to avoid any payout problems with an online casino that doesn’t want to pay. Here’s what you do. Only play at the online casinos CasinoWhizz recommends. They treat their players fairly and they always pay on time.

In their FAQ they walk you through the withdrawal process step-by-step. Therefore, pick a reliable online casino now and play without any payout problems.

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