Online Casino Won’t Pay? Here’s What To Do

29 May 2023 < 1 minute to read
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From time to time, players experience withdrawal problems at online casinos. So, why is the casino holding back your money?

Use our tips when you encounter a problem withdrawing your money from the casino.

How To Get A Online Casino To Pay

5 Common Withdrawal Problems

Online casinos make players jump through many hoops to withdraw their money. Here are some of the reasons why the online casino is holding your winnings back:

How To Avoid Casino Payout Problems

Step 01

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You Didn't Email Your Verification Documents

If you request a withdrawal for the first time. The USA casino will prompt you for the following documents:

  • A copy of your passport, ID, or driver’s license.
  • A bank statement and a utility bill with your name and address on them.

Step 02

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You Did Not Read the Bonus Terms

Common bonus terms are the wagering requirements.

The maximum bet per spin for online slots is $5-$10.

The game’s contribution. Slots usually count 100% towards the bonus wagering.

Only one person per household can claim a bonus.

Step 03

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Duplicate Accounts

The reason why some players register more than one account is to claim as many bonuses as possible.

If you do that, the casino will ban you.

Step 04

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Fine Print Attached to Withdrawals

Eighty percent of all the problems that stem from withdrawals are from players who don’t read the fine print.

Step 05

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Don't Use a VPN

Online casinos prohibit players from certain countries.

As a result, they’ll use a VPN to mask their IP address.

If you give the online casino the wrong address they’ll close your account.

They don’t like it if you use a VPN.

If they suspect that you are using one they’ll investigate your account.

How Do Casinos Online Withdrawals Work?

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1. Requesting a Withdrawal

Visit the Banking or Cashier.

Select “withdraw” and key in how much money you want to withdraw.

Only a handful of online US casinos like Wild Casino clear withdrawals within the hour.

Unlike Bitcoin, credit card withdrawals take 3-5 days to clear.

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2. Confirm Your Payment

When the site receives your request it marks it as “pending“.

They’ll notify you through email that it is busy reviewing your withdrawal request.

It takes a few days before the casino’s financial department pays you.

They check if you emailed them the right verification documents.

Moreover, they check if you played within their terms and conditions.

They may request additional documents to see if you’re the right person.

Another reason why online casinos verify player accounts is to combat money laundering and terrorism.

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3. The Casino Clears Your Payment

The casino transfers the money you’ve won to your account.

The payment method you pick determines how fast you’ll get your winnings.

Checks take 15 to 20 days and Bitcoin payments clear on the same day up to 48 hours.

Wild Casino for Quick Withdrawals

If there is one US online casino where players won’t experience any withdrawal problems, it’s Wild Casino. They accept Visa, Checks, and Bitcoin as deposit and withdrawal options.

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Tips to Speed Up Withdrawals

Play at a legit online casino with a license. Provide the right documents, if you don’t the online casino won’t pay you.

The mistake bonus players still make is that they don’t read the bonus terms.

Online Casino Won’t Pay, Help!

Contact the casino’s customer support through email. Ask them why they haven’t paid you yet.

They’ll investigate your account and notify you if there is any discrepancy on your part. They might still need outstanding documents.

If the casino still refuses to pay, contact the casino manager and explain the situation to him or her.

US players can file a complaint at the Curacao Commission:

  • Send them an email at [email protected]
  • Mail them a letter to: PO box 840, Willemstad, Curacao, Bonaire, Sint Eustatius, and Saba

Still no joy? Online casinos sometimes have representatives at third-party watchdog sites who assist in the case of non-payment. They carefully monitor those sites, and they usually respond quickly.

Avoid Payout Problems

Only play at the online casinos CasinoWhizz recommends. They treat players fairly and they pay on time. In their FAQ they walk you through the withdrawal process.

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