Hello Casino arrives as one of the top casinos online for players from the UK. If it’s slots you’re looking this place won’t disappoint.
The operator works with a slew of software providers that faithfully creates games that load fantastically on touchscreens. The site has been in business since 2014 which means it had ample time to iron out all its niggles.
Is Hello Casino legit? And what do active real money casino players have to say about the operator?
CasinoWhizz’s review of Hello Casino in 2023 tells you everything you need to know about this UK Casino. Yes, warts and all. By the time you’re read through it, you’ll know if the casino is for you.
Charges deposit and withdrawal fees for bank cards
No betting on sports
Don't accept Bitcoin
Hello Casino Review Summary
They say first impressions last, and it rings true when it comes to Hello Casino. What impressed us about them is the quality of the service they gave us.
We asked them in an email about their promotions, best slot games, and rewards program. “Tracy” gave us an excellent reply by giving us a breakdown of everything they’ve got.
Moreover, she replied to our email within 15 minutes. So, props to her for going above and beyond the call of duty. Their slots department blew us away while their table games and video poker options lack.
It does not sound very encouraging to any prospective player, now does it? Let’s see where most of the players went wrong at the casino. The first major complaint is about the casino delaying withdrawals or canceling them altogether.
Let’s quickly chime in here. The moment you sign up please email them all the necessary docs. Hop onto their live chat and ask them which docs they require.
From experience, it’s a thousand times better to verify your account after you signed up. Many players still make the mistake of sending them their docs when they request a withdrawal.
As the pending time for withdrawals coincides with payments. Which means it takes 48 to 72 hours to verify new accounts. That explains why so many players complain about late payments.
Players who sign up through the CasinoWhizz link receive a match bonus of $500 plus 50 Free Spins. The bonus is across three deposits.
100 Match Bonus + 25 FS on Gonzo's Quest and Starburst
50% Bonus to play Blood Suckers 2 and Asgardian Stones
On top of that, they can claim 25 Free Spins to play the preselected slots. The bonus is subject to a play-through of 35x the deposit and bonus sum.
That’s not too bad since we’ve seen way worse. Once you claimed a bonus, you have 30 days to clear the wagering requirements.
All slot games contribute 100% towards the completion of the wagering requirements. The maximum permissible bet to play slots is $5 per spin.
If you feel that we provided too much info about the bonus we have a very good reason. Many players slate the casino because they canceled the bonus or their wins.
That’s because they did not read the fine print attached to the bonus.
Promotions Table Hello Casino
Hello’s promotions go beyond their standard and exclusive bonus packages. As loyal players, that’s great news because we’re forever looking for “free cash”.
We must admit their promotional offers outside the deposit bonus are very few. The online casino updates its promotions with new ones every month. Have a look at the below table for the latest and evergreen promos.
Types of Bonus
Terms and Conditions
Exclusive deposit bonus CasinoWhizz 100% up to $500 + 50 FS
35xd+b to play slots
Sensational Sundays (30% up to $100)
35xd+b slots contribute 100% toward bonus money
VIP Rewards Program
For such a quality site Hello Casino does not have a VIP program. You’ll earn 5,000 loyalty points on your first deposit.
On your next deposits, you’ll earn loyalty points for every $100 you wager. The site awards you comps for the following games:
Each slot game is also compatible with iOS, Android, and Table devices. Basically, you can play any slot for free or with real cash on the go. Players can pull up games with retro, ancient Egyptian, horror, or Greek mythology themes.
Unfortunately, Hello Casino has a very limited variety of table and video poker games.
Slot games are something to behold since they appeal to players with all types of budgets. They boast special features such as free spins, wilds, multipliers, respins, and high RTPs.
Some of the have feature buy options where you can buy the free spins for a fee.
Legacy of Dead
Blackjack & Table Games
Make no mistake even though their table game options are not as robust. They still cover blackjack, roulette, red dog, craps, and baccarat.
The casino states that they clear all withdrawals within “24 hours”. That includes the pending period and the final approval. The best way to ensure fast withdrawals is to complete the verification right away.
E-wallet payouts go out within minutes while it can take up to 3 days for bank cards. The smallest amount you can withdraw is $10, and $12,500 is the max.
They also pay jackpot wins in monthly installments of 10x. However, that excludes wins from progressive jackpot wins which they pay in full.
Once they verified your account, e-wallet withdrawals go out within minutes to a few hours. However, that also deposit on which banking method you use.
Maximum Payout & Time
$12,5000 within 1-3 days
$12,500 within 1-3 days
$12,500 within a few hours
$12,500, 3-5 days
Interac Online (Canadians)
$12,500 2 -5 days
$12,500, 2 to 5 days
When it comes to the casino’s support all we can say is, no problems here. Players can contact the staff through live chat (instant message) or email ([email protected]).
Support is friendly and they’re more than willing to help you with whatever query you may have.
The site values the safety of its players, and responsible gambling self-help tools are available. Players can self-exclude and request a period to cool off.
Further, they have deposit and session limits in their games which helps with bankroll management.
Yes, they pay their players instantly (for some methods) for up to 5 working days. If you want your money fast use an e-wallet like Neteller or Skrill. Make sure you verify your account before you deposit money.
Must I download the casino's software before I can play?
No, there is no need to do so. Hello is an instant-play online casino that loads on the browser of your iOS or Android device.