Reasons Why Your Bonus Disappeared
Casinos remove bonuses when players break the rules, even unintentionally. Missing the wagering deadline wipes out the bonus and winnings.
Exceeding the max bet, even once, triggers an automatic void. Playing restricted games cancels bonuses, and casinos don’t make exceptions.
Having multiple accounts is a huge no-no, even if it’s a mistake. Players often register many accounts to claim as many bonuses as possible. Don’t think you can use a VPN to mask your IP address.
Online casinos use AI to detect VPNs and other account irregularities. Bonus abuse, like predictable betting patterns, also leads to removal. Always check the terms, track your play, and stick to the rules to keep your bonus.
How to Check the Bonus Terms Before Playing
- Read the Terms: Know what the wagering requirement is; a higher playthrough means more risk. Check the date the bonus expires since missing it voids it.
- Verify Games: They contribute differently because some don’t count towards the rollover.
- Max Wager: Pay attention to the maximum bet limit. For example, when you play slots for cash, the maximum permissible wager is $10 per spin. Betting more than that will prompt the casino to remove the bonus and associated winnings.
- Withdrawal Restrictions: Be mindful of withdrawal restrictions, such as cashout limits or cashable-only winnings from bonuses. It so happens that players didn’t deposit the minimum to qualify for the bonus. Or, they forgot to slot in the bonus code when they claimed it.
Steps How to Get Your Bonus Back
If your bonus disappears, contact customer support and ask why they removed it. Provide details such as the bonus type, the last games you played, and the wagering progress.
If the response is unclear or seems unfair, request a manual review. Some casinos rely on automated systems that make mistakes, and a human review can restore lost funds.
Have proof! Take screenshots of your balance, wagering progress, and chat logs to strengthen your case. If the casino claims you violated terms, ask for specific details.
Many sites send generic responses, but pressing for exact reasons can expose errors in their system. If support refuses to reinstate your bonus and you believe they wrongfully removed it—escalate the issue.
Reputable casinos have dispute channels or managers who can re-evaluate decisions. If that fails, take your complaint to a licensing body or mediation service like the Curacao Gambling Board.
However, to lodge a bonus removal complaint, the online casino you played at must have a Curacao license.
Some casinos also respond when players bring up complaints on gambling forums or review sites like Trustpilot. Time matters. The earlier you take action, the better your chances of recovering your bonus.
